ECommerce Platform Specialist

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high‑end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high‑tech product development
• Create pitch‑perfect, cutting‑edge technology that elevates the listening experience

We are looking for a DTC eCommerce Platform Specialist to help drive our Direct‑to‑Consumer (DTC) eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of HARMAN. In this role, you will support the growth and stability of our online platforms by managing day‑to‑day operations, helping coordinate new feature development, and ensuring our sites provide a seamless customer experience.

You’ll work closely with internal teams and external partners to maintain our Salesforce Commerce Cloud (SFCC) platform and related integrations.

• Monitor and maintain site uptime, error rates, and load performance; establish KPIs and dashboards for site health and speed.
• Oversee day‑to‑day operations of the eCommerce tech stack, focusing on Salesforce Commerce Cloud (SFCC).
• Act as the technical escalation point for the DTC Merchandising team when troubleshooting is needed.
• Understand integrations between SFCC and connected systems (OMS, CRM, etc).
• Scope, implement, and test new marketplace integrations (Amazon, Tik Tok Shop, etc).
• Collaborate with DTC Digital Experience leads to uncover user experience (UX) opportunities.
• Focus on Conversion Rate Optimization (CRO) with every action and development.
• Ideate, create, and manage A/B tests across UX, content, merchandising, etc.
• Provide guidance, create, groom, and test development tickets for agencies and internal teams.
• Evaluate and recommend new tools, services, and vendors for the DTC technology stack.
• Document system architecture, data flows, integration patterns, and workflows for scalability; communicate technical constraints and opportunities clearly to non‑technical stakeholders.

• Bachelor’s degree in Marketing, Business, Information Systems, or related field.
• 3–5 years of experience in eCommerce platform management or digital technology roles.
• Hands‑on experience with Salesforce Commerce Cloud (SFCC).
• Familiarity with connected systems such as OMS, CRM, etc.
• Understanding of APIs, data flows, and system integrations in an eCommerce environment.
• Strong organizational and communication skills; ability to manage vendor relationships.
• Problem‑solving mindset and ability to translate business needs into technical tasks.

• MBA or Master’s degree.
• Experience with Kibo OMS or similar order management systems.
• Exposure to performance monitoring and site optimization tools.
• Marketplace integration experience (Amazon, Tik Tok, Walmart).
• Knowledge of Jira, Confluence, or other agile project management tools.
• Interest in headless commerce or modern digital commerce architectures.

• Willingness to work remotely in hybrid setting with commute to Carlsbad, CA office.
• Successful completion of a background investigation and drug screen as a condition of employment.

• Flexible work environment, allowing for full‑time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world‑class products (JBL, HARMAN Kardon, AKG, and more).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition reimbursement.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

Salary Ranges: $ 0 – $ 0

HARMAN is proud to be an Equal Opportunity /affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.