Sr Manager, Enterprise Knowledge Management; EKM RoW Empowerment – Remote

Sr Manager, Enterprise Knowledge Management (EKM) RoW Empowerment – Remote

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We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US $69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI-enabled, AI‑ready and AI‑optimized devices, infrastructure, software, solutions and services.

Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy and smarter future for everyone, everywhere.

About The Position
We are in need of a Senior Product Manager to drive Knowledge Management (EKM) adoption, aligning Business Groups, Geo‑specific and Functional efforts for business value. In this position you will lead teams that navigate, find and contribute knowledge in daily workflows and ensure a positive, frictionless KM adoption experience. This position is remote, will have core working hours in EST and is part of a global organization.

Key Responsibilities

• Support BG/Geo/Function to understand its unique KM needs and align with EKM strategy
• Drive adoption of EKM framework, methodology and processes within the business unit for practical implementation
• Support the BG/Geo/Function in organizing knowledge assets per the corporate taxonomy framework
• Collect and consolidate KM‑related feedback, challenges and requirements from BG/Geo/Function
• Provide hands‑on guidance to the business unit on EKM tools, best practices and problem‑solving for KM execution
• Support end‑to‑end execution of KM‑enabled AI use cases in the business unit, tracking pilot‑to‑scale progress
• Facilitate alignment between the BU goals and EKM initiatives
• Maintain and update supporting materials: FAQs, EKM guides, video snippets and checklists

Basic Qualifications

• 5+ years of experience leading global technical product operations, technical administration and user support for internal helpdesks
• 3+ years of experience with Knowledge Management system support
• Bachelor’s degree in Engineering, Computer Science, Information Technology, Data Science or related field

Preferred Qualifications

• Demonstrated success supporting the rollout of a global KM product
• 8+ years of experience leading global enterprise knowledge processes, process improvement and internal processes
• Service‑minded orientation, driving operations and ensuring internal customer satisfaction with high attention to detail and data‑driven metrics
• Experience iterating on technical product administration, working in partnership with development product‑management counterparts
• Heavy user of agentic AI or development frameworks
• Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, Agent Force, Microsoft Copilot Studio, Git Hub Copilot, Google Antigravity, Cursor, Glean, CrewAI
• Understanding of change management processes, working experience a plus
• Understanding of AI‑readiness a plus (NLP)
• Proven ability and comfort presenting to a variety of audiences from business stakeholders to executives
• Experience with tools and frameworks such as Prometheus, Grafana, Open Telemetry, Service Now or Runbook Automation platforms
• Proficiency with product management and collaboration tools:
  Figma, Jira, Confluence, Notion, SharePoint, Excel
• Cultural competency working across Chinese, American, Desi, European and South American cultural contexts, ensuring messages are communicated with clarity and tact
• Certifications are a plus: CAPM, PMP, PMI‑ACP, SAFe, CSM, PRINCE2
• Bilingual proficiency with Mandarin and English is a plus

The base salary budgeted range for this position is $155,000–$175,000. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.

Lenovo’s various benefits can be found on

In compliance with Colorado’s EPEWA, the expected Final date to receive applications for this position is February 2, 2025. This applies to both external and internal candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran or basis of disability or any federal, state or local protected class.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Consulting, Information Technology and Sales