Senior Customer Success Engineer; Hybrid or Remote

Why consider this job opportunity

• Salary up to $100,000
• Stock options and participation in the company bonus program
• Comprehensive health, dental, and vision insurance options
• Paid time off to recharge and prioritize well-being
• Hybrid/remote work flexibility with a welcoming office in downtown Madison, WI
• Opportunities for team summits and in-person collaborations

• Build and maintain relationships with customers to ensure technical success
• Assist in complicated investigations and implement small bug fixes to enhance customer satisfaction
• Facilitate new customer implementations and device integrations
• Investigate and document root causes of issues while planning technical solutions
• Collaborate with the software engineering team to maintain high study-scoring throughput

• Minimum of 5 years of experience in customer support or related technical roles
• At least 3 years in a healthcare or healthcare‑adjacent position
• Experience in programming with proficiency in one or more programming languages
• Bachelor's degree with programming coursework or equivalent development bootcamp experience
• Ability to communicate technical concepts to non‑technical users effectively

• Experience with APIs and assisting customers with escalations related to API issues
• Project management experience; PMP certification is a bonus
• Proven skills in triaging customer needs and communicating with Product Development teams

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