WI Resident REMOTE Technician

Technician III – Wisconsin DOA (District Attorneys Office)

The State of Wisconsin DOA District Attorneys office is looking for one Technician III. The role provides multi-tiered customer-facing support for applications, infrastructure, and services in DAIT’s distributed environment. The position is primarily remote and requires current Wisconsin residency. Candidates must be willing to travel up to 20% in‑state for onsite work.

• Serve as a point of contact for customers seeking multi-tier technical assistance over phone, email, or the ticketing system.
• Perform remote support and on‑site work as required to resolve customer requests.
• Manage support tickets in a timely manner, documenting all related work and providing status updates.
• Develop, modify, and maintain knowledge base articles and service calendars.
• Collaborate with technical teams to plan, install, maintain, recover, and audit network, server, and other infrastructure equipment in DA offices and the data center.
• Monitor and resolve network and systems connectivity, performance, and security issues; implement performance and security improvements.
• Prepare diagrams, procedures, and documentation for proper use and support of DA office infrastructure.
• Establish and maintain effective working relationships with team, customers, vendors, and other stakeholders.

• At least 5–7 years of experience in a customer‑facing, multi‑tier technology support role.
• Experience with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.
• Experience resolving tickets on first call and following established escalation practices.
• Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.
• Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.
• Experience with remote support technology tools (screen sharing, voice, chat, etc.).
• Experience with legacy and modern technologies, enterprise‑level system design, automation, deployment, security and administration, system performance monitoring, user directories, virtualization, and network communications.
• Experience establishing and building support workflows and diagrams based on team and customer requirements.
• Experience supporting computers, printers, networks, servers, and equipment in security‑compliant data centers and offices.
• Experience with security frameworks and their application to networked environments.
• Experience developing and maintaining a service calendar.
• Experience in non‑prime shift, on‑call technical support as needed.
• Strong interpersonal, written, and oral communication skills; ability to work with limited supervision and virtually on a team.
• Ability to lift 50 lbs.
• Experience in project management and associated practices.
• Experience with inventory management, planning cycles, vendor management, ordering, and warranty support.
• Successful completion of a fingerprinted criminal background check.

• Must be a current Wisconsin resident; relocation is not allowed.

• Position requires up to 20% in‑state travel. Travel expenses are reimbursed.

• Must meet State of Wisconsin fleet car rental requirements.