Tier 1 Helpdesk Support

Job Summary

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. The Service Desk Analyst has a very wide array of tasks all surrounding inbound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort to mid-level troubleshooting to triage and/or resolve issues.

• 1-2 years of helpdesk / call center experience
• 1-2 years of experience working with "help desk ticketing tools" such as Service Now
• Experience supporting work-from-home end-users
• Experience working remotely yet as a team member

• Ability to troubleshoot common Windows related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• Remote meeting software (Microsoft Teams, Cisco Web Ex, Zoom)
• Strong written and oral communication
• Ability to learn and troubleshoot custom applications

• Great people skills with demonstrated ability to communicate with a wide variety of end users, many with little or no technical skills
• Ability to listen to the end user and understand their needs and perspectives
• Sense of urgency in supporting the end user – returning the ability for them to perform their job

• Secure/quiet location to work
• Personal high-speed internet connection (no hotspots or public internet locations)
• Cell phone with good reception
• Speakers/mic to ensure quality audio during conversations; a USB headset will also be provided

This is a Contract position based out of Coppell, TX.

• Pay range: $16.25 – $18.00 per hour
• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

This is a hybrid position in Coppell, TX.

This position is anticipated to close on Jan 12, 2026.

TEKsystems is an Allegis Group company that partners in transformation. We help clients activate ideas and solutions for a new world of opportunity. The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.