Site Reliability Engineering Manager; Remote

Site Reliability Engineering Manager (Remote)

Join to apply for the Site Reliability Engineering Manager (Remote) role at Webstaurant Store

Base pay range: $/yr - $/yr

As the largest online distributor of restaurant supplies and equipment, Webstaurant Store hosts an expansive catalogue with over 430,000 products that are delivered through fast, dependable shipping. Unlike most of the e‑commerce arena, almost all of our technological design, development, and systems management is done in‑house, allowing us to create custom solutions within an ever‑changing market. This consistent, organic growth is why we have a need for a Site Reliability Manager looking to further their career.

This role focuses on supporting our web application development and e‑commerce teams and is a key part of growing the many facets of our business. The ideal candidate should be independently motivated and ready to work hard to achieve results. As an industry leader, Webstaurant Store continues to have tremendous growth and continuously promotes talented, hardworking, and dedicated individuals.

• Working effectively in a collaborative and innovative team‑oriented environment.
• Responsible for hiring and growing the team.
• Mentoring and managing performance of approximately 10 direct reports to facilitate career goals.
• Organizing and managing timelines, collaborating with Development, BA, QA and other IT teams.
• Actively contributing to code reviews, architecture decisions and process improvements.
• Ensuring our fun and open culture is preserved.

• Work performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

• Access to a reliable and secure high‑speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day‑to‑day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H‑1B Visa Sponsorship Not Available, W2 only.

• 6+ years of proven expertise in leading and managing teams.
• A background running infrastructure at scale with a strong working knowledge of web development.
• Leading teams using Linux, Kubernetes, Prometheus, OTEL, and other cloud native technologies.
• Project Management Life cycles (Agile –Scrum/Kanban and Waterfall).
• A solid understanding of both on‑premise and cloud‑based (Azure) solutions.

• Passionate for their work.
• Goes above and beyond to get the job done.
• Looks for opportunities in all aspects of the company.
• Process improvement focus.

• Easily admits to mistakes.
• Acknowledges his/her weaknesses.
• Displays a grounded confidence but not arrogance.

• Shows empathy.
• Attentive listener.
• Adjusts his/her own behavior to fit the nature of a conversation.
• Understands what others are thinking.

The food service professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance