Applications Analyst III; Epic Lumens

Job Responsibilities

• Serve as the certified SME across multiple EHR applications/modules; act as the go‐to resource for workflow optimization and complex troubleshooting.
• Independently own work streams for complex tickets and projects spanning multiple Epic modules and/or applications.
• Translate system processes and integrated workflows into clear, actionable guidance for diverse audiences (leaders, clinicians, and technical teams).
• Act as a key technical resource for cross‐functional teams, initiatives, and enhancements, providing integrated design and build expertise.
• Analyze and present complex information to stakeholders, leveraging broad EHR knowledge and robust analysis/presentation skills.
• Lead cross‐pillar issue resolution
  , considering hardware and security constraints; collaborate with Build and Plan Pillars to scope enhancements/projects.
• Develop and enforce best practices for integrated build, configuration standards, and change control.
• Represent UHS at industry forums (e.g., HIMSS, UGM, XGM), sharing innovative design/build aligned to healthcare policies and regulations.
• Provide forward‐looking guidance on tickets, decisions, end‐to‐end workflows, and emerging regulations impacting system design.
• Identify and recommend creative solutions across applications, clearly articulating pros/cons and downstream impacts.
• Produce business cases and decision documents
  ; facilitate patient safety escalations and resolve complex security/ticket issues.
• Lead post‐build transitions
  , solicit peer feedback, track/trend metrics, and establish work groups/processes for continuous improvement.
• Develop materials and support department‐wide initiatives
  , including testing, upgrades, projects, and special updates.
• Own governance meeting facilitation with operational counterparts; promote open‐minded collaboration and diverse perspectives.

Minimum

Required:

• Epic Lumens experience needed
• Two to three (2‐3) years of healthcare operations (clinical, patient care, administrative, information technology or health information technology experience
  • OR
• Demonstrated competency in Applications Analyst II role
• For Epic roles:
  Current Epic certification(s)
  • OR
• Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.

Preferred:

• Bachelor's Degree in a related field (information technology or clinical/healthcare fields)
• Epic lumens certified with experience in implementation

Work Environment

• Work is performed remotely or in an office environment which requires working in close proximity to other employees. Room is heated and air conditioned. Remote work arrangements must be reviewed and approved by leadership and performance levels must adhere to position requirements and the UHS teleworking policy. Leadership reserves the right to change remote or in office work arrangements as performance, business needs or conditions require.
  
  Employees are required to have reasonable access to transportation to meet work requirements made in the ordinary course of business in a timely and efficient manner.

HIPAA Roles‐Based Access to Patient Information

• All ‐ Access to patient information, including restricted information ‐ Level 4