Customer Success Partner, Agency

Customer Success Partner, Agency

Creator

IQ is the operating system for creator‑led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human and are guided by values such as intentionality, excellence, collaboration, and being a good human. Creator

IQ has been recognized as a leader in influencer marketing and earns top ratings from industry partners.

We are looking for passionate, innovative minds to join our dynamic team and transform the influencer marketing industry together.

• Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
• Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
• Build deep, multi‑threaded stakeholder relationships across strategy, activation, analytics, and executive partners.
• Drive strategic business reviews, maturity assessments, and growth planning sessions that map Creator
  
  IQ into agency workflows, resourcing models, and client deliverables.
• Partner with Strategic Insights Managers to deliver off‑platform analysis, benchmarks, and strategic recommendations.
• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
• Collaborate cross‑functionally with teams including Implementation, Product Education, Support, Sales, and Insights.
• Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices.
• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.

• Passionate and knowledgeable about influencer marketing, creator content, and digital media.
• 3+ years in a strategic, customer‑facing role (CSM, Strategy, Client Services, or Account Leadership) with experience working at or closely with marketing agencies.
• Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end‑client expectations.
• Skilled at leading senior‑level and executive conversations.
• Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations, measurement approaches, and long‑term vision.
• Highly organized, self‑directed, and capable of managing a dynamic book of business.
• Adept at leading structured, high‑impact engagements such as business reviews, maturity mapping, and strategic planning.
• Curious, collaborative, and growth‑mindset—eager to evolve with a fast‑paced, scaling organization.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

• Prior experience at a marketing, media, or influencer agency in strategy, account management, client services, or consulting.
• Experience supporting holding companies or global agency networks.
• Familiarity with agency‑facing KPIs, client reporting expectations, and strategic planning cycles.

• People: work with talented, collaborative, and friendly colleagues.
• Guidance: access to a learning platform for training and tools.
• Surprise meal stipends.
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k plan.
• Work‑from‑home stipend to set up a home office.

Compensation Range: $90,000 - $98,000

• Mid‑Senior level

• Full‑time

• Other
• Industries:
  Software Development

Creator

IQ unifies creator marketing across paid, owned, earned, commerce, and community within an enterprise‑grade platform. With leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, Tik Tok, You Tube, and more, we empower brands and agencies across the world. Creator

IQ is headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.

We believe diversity is key to unlocking full potential and are committed to an inclusive, equitable environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. By embracing our core values—intentionality, excellence, collaboration, humanity, and focus—we foster a culture of collaboration and growth. Join us to celebrate differences, innovate together, and help disrupt the marketing industry.