Technical Support Specialist, Tier 2

Technical Support Specialist, Tier 2

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. We work in the fast lane, bringing AI and data‑driven solutions to a quickly evolving industry.

Our team is made of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal‑driven, and we believe every voice has value and can impact our bottom line.

• Provide high‑quality customer support to Fullpath’s customers.
• Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats.
• Open, manage, and resolve technical issue tickets and serve as the primary point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk.
• Collaborate with the Tier 2 Team Lead, Tier 2 Tech Lead, and Engineering to solve technical product issues while maintaining constant communication with the customer.
• Demonstrate a “can do” attitude to solve as many issues at your level of resolution.
• Examine, analyze, and troubleshoot technical issues using our ticket systems, emails, and other available resources.
• Establish best practices in internal and external documentation, sharing feature requests and effective workarounds with team members.

• At least 2+ years of senior technical support experience.
• At least 2+ years of troubleshooting experience for SaaS products.
• At least 1 year of experience working with Tier 1 Lead/Tier 2 support.
• Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.).
• Service‑oriented approach with strong client‑focused skills, comfortable making calls to customers to expedite issue resolution.
• Team player with a collaborative work style.
• Excellent time management and organizational skills.
• Excellent English verbal and written communication skills.
• Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads) – strong advantage.
• Experience with HTML, CSS, SQL – strong advantage.
• Legal authorization to work in the United States without employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work.
• Ability to perform job duties from a home office when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job.

• Experience working in the automotive industry.
• Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads).

• Competitive compensation and comprehensive benefits.
• Flexible, family‑friendly environment that supports work‑life balance.
• Global team of innovators, collaborators, and go‑getters who challenge and uplift one another.
• Cutting‑edge AI technology that delivers real value and solves complex challenges for our customers.
• Fast‑paced startup culture with endless opportunities for learning, growth, and ownership.
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured.

Annual base starting salary: $65,000 - $75,000 depending on experience and other qualifications.

Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, and 401(k) with company match.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.

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