Desktop Support Engineer - Initially Remote

Desktop Support Engineer - Initially Remote

3 weeks ago Be among the first 25 applicants

• Co-ordinate with OEMs for in-time delivery
• Secure storing of EUC devices rdinate deployment of local assets with client and onsite tech team and remote team.
• Update asset details in Service Now asset management module.
• Asset tracking and reporting for all user compute assets at depot.
• Coordinate with EUS team for desktop engineering related issues.
• Help client’s IT with onboarding and termination process of end users from an asset perspective.
• Allocate device based on policy and approvals provided by client IT.
• Deploy and configure Intune for Windows devices and JAMF tool for Apple desktops.
• Image device based on user profile.
• Hardware break‑fix support at depot / coordination with OEM.
• Dispatch EUC devices (laptops/tablets, etc.) to user location after proper transit insurance per details provided by client.
• Hardware IMAC & software break‑fix support for assets coming to the depot.
• Software installation for user compute devices, user profile transfers, etc. as received at the depot.
• Inform offshore remote desktop team for installation configuration and hand holding.
• Receive devices from users leaving organization or users getting replacement.
• Handover EOL devices to client designated disposal vendor after proper data wipe.
• Store devices with residual life for use as loaners as per process defined by client.
• Provide loaners per client approval for users whose devices have hardware failure.
• Manage asset lifecycle in Service Now.
• Data wipe for devices getting disposed or kept in depot as loaner device.
• Troubleshooting and repair of existing devices.
• Software asset management and hardware asset management.

• Candidate should be process‑driven, well‑versed with laptop and desktop imaging, installations, troubleshooting (MAC and Windows).
• Experience with asset management and MDM device management.
• Strong communication skills and ability to work collaboratively with cross‑functional teams.

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting

Greenville, SC $95,000.00-$ 3 days ago