Technical Support Engineer

App Great is one of the fastest growing global IT companies, supporting the highest tech organizations in the world with 6 offices: 1 in Sofia, 1 in Skopje, 1 in Bucharest, 1 in Tel Aviv, 1 in Chisinau and 1 in Warsaw.

We are working with top talents and highly experienced management to ensure the world’s leading technology companies meet all the business challenges that the future holds.

We are App Great
! We are a young and ambitious company like no other!

The most important part of App Great is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong.

We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.

We are looking for an experienced Technical Support Engineer to join our team of seasoned professionals. In this role you will be expected to play a key role in the overall customer experience process by handling customers’ requests and inquiries regarding the company’s onboarding process, user experience process, or to provide a first level technical support by troubleshooting incidents and/ or escalating them to the next level of support.

• Work directly with clients in a technical and customer-facing role within the ad-tech industry
• Develop a deep understanding of online advertising infrastructure, focusing on the publisher’s ecosystem
• Analyze data using reports and logging systems and apply a tech-oriented approach to identify and resolve challenges proactively
• Use a client-focused mindset to leverage data and analytics for driving business results
• Manage multiple tasks effectively with strong organizational, time management, and prioritization skills
• Take ownership of projects, proactively solving problems and adapting to changing priorities
• Demonstrate excellent project management, multitasking, and attention to detail
• Continuously learn and collaborate with cross‑functional teams while maintaining a can‑do attitude

• 3+ years of experience as Technical Support Engineer or a similar position
• Experience with different web APIs
• Experience with tools like Tableau, JIRA
  , and CRM systems
• Good knowledge of Chrome Dev Tools
• Ability to multitask and manage multiple tasks in parallel
• Hands‑on problem solver with a process-oriented mindset
• Strong time management skills with the ability to prioritize tasks effectively
• Quick learner with enthusiasm for adopting new technologies

• Familiarity with SSPs, PMPs, and the Programmatic Landscape

• Attractive remuneration package
• Working style – Hybrid, 3 days in the office, 2 days home office/remote; shifts on a weekly basis: 9:00 – 18:00, 14:00 – 23:00
• Flexible Working Hours
  :
  We care about results, not when you clock in, depending on the team working schedule
• Comprehensive Private Medical Insurance
  :
  Your health matters to us (UNIQA)
• Annual leave starting with 20 days up to 25 days (depending on the relevant experience)
• Plus an extra day off to celebrate your birthday 🎉.
• Multisport Card
  :
  Stay active with a subsidized membership, courtesy of App Great
• Netflix or Spotify Subscription
  :
  Your choice, fully covered by us for your entertainment and relaxation
• Monthly Food Vouchers
• Office Snacks & Treats
  :
  Fresh fruits, nuts, coffee, sweets, and protein bars always stocked
• Team Events & Offsites
  :
  Regular team buildings and company events to keep the good vibes going.
• Learning & Development
  :
  Access to training programs to boost your skills and career.
• Career Growth Opportunities
  :
  Grow with a fast‑scaling, innovation‑driven company.
• Supportive Culture
  :
  Work with a young, motivated, and close‑knit team.
• Modern Office in Prime Location
  :
  Our office is right next to Paradise Mall in Sofia—easily accessible and surrounded by great spots

We believe great work starts with great people. If this feels like the right place for you, we’d love to connect.

@App Great we appreciate every application we receive. Please note that only candidates selected for the next stage of the recruitment process will be contacted. If your profile matches the role, our Talent Acquisition team will reach out to you directly.

Thank you for your interest in joining us, and we encourage you to stay connected through our Linked In and Career pages for future opportunities and insights from the IT market.

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