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Senior ServiceNow SPM Developer - Remote
Remote / Online - Candidates ideally in
Chantilly, Fairfax County, Virginia, 22022, USA
Listed on 2026-01-06
Chantilly, Fairfax County, Virginia, 22022, USA
Listing for:
Citizant Inc
Remote/Work from Home
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Job Description
Overview:
We are seeking a seasoned Senior Service Now Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will be responsible for leading the design, development, and customization of Service Now modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision, partnering with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes.
Key Responsibilities:
Business Transformation Strategy:
* Advise on business process and service management best practices.
* Shape strategies for large-scale digital transformation initiatives across Service Now Core Services, ITSM, and SPM.
* Identify opportunities for automation and operational efficiencies by customizing the platform.
Integration Development:
* Design and maintain integrations between Service Now and external enterprise systems using REST, SOAP, MID Server, and other technologies.
* Ensure secure, scalable, and maintainable integration architectures.
Platform Customization and Development:
* Customize Service Now modules, including form configuration, UI design, and data models.
* Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and Glide Script.
* Build and maintain advanced flows using Flow Designer and Automation Engine.
Communication and
Collaboration:
* Communicate effectively with a wide range of audiences-from technical teams to C-suite executives-to:
* Define platform and integration requirements
* Translate business objectives into technical solutions
* Manage stakeholder expectations and communicate progress or risks
* Present findings, roadmaps, and proposed solutions clearly and confidently
* Lead customer-facing sessions, discovery workshops, and status briefings.
Training and Documentation:
* Develop and deliver user training sessions or supporting materials for business users and technical teams.
* Maintain clear technical documentation for configurations, customizations, and integrations.
Position Requirements
10+ Years
work experience
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