Product Support Analyst

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• Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS‑related features.
• Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
• Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
• Coordinate cross‑functional efforts to ensure testing aligns with business requirements and agency standards.

• Create comprehensive and clear technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
• Collaborate closely with the Product Owner team to gather necessary information.
• Documents may include simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

• Assist the Product Owner team with outreach to customers during peak TSDS data submission time frames.
• Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
• Present outreach findings to the Product Owner team, management, and division leadership.
• Maintain regular communication with customers to understand their needs and concerns.

• 8 years required:
  Texas Student Data System (TSDS) – LEA/vendor‑level experience with TSDS and its data collections.
• 8 years required:
  Customer Service – strong communication skills.
• 8 years required:
  Collaboration – ability to work closely with cross‑functional teams.
• 8 years required:
  Communication – excellent communication skills for cross‑functional collaboration.
• 8 years required:
  Attention to Detail – high accuracy in all documentation tasks.
• 8 years required:
  Training and Support – experience training other team members.
• 8 years preferred:
  Software Documentation – familiarity with documenting software issues, release notes, and technical guides.
• 8 years preferred:
  Technical Writing – proven experience creating clear, concise, and comprehensive technical documentation.

Mid‑Senior level

Full‑time

Information Technology

Software Development