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Sr. Technology Training & Adoption Analyst

Remote / Online - Candidates ideally in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Benesch, Friedlander, Coplan & Aronoff
Apprenticeship/Internship, Remote/Work from Home position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings.

We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, :

Benesch is proud to announce the opening for a Sr. Technology Training & Adoption Analyst in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary

Do you have at least 7 years of experience as a technology trainer in a law firm or professional services environment? Do you have experience with Intapp, Litera, and iManage? Are you looking for an opportunity to join an established organization and enhance and expand their training? Then our Sr. Technology Training & Adoption Analyst position may be what you're looking for!

Our team is looking for that professional who wants to design, deliver, and oversee our training programs and drive the effective instruction and adoption of legal technology solutions across the Firm.

The Senior Technology Training & Adoption Analyst ensures attorneys and staff are equipped to leverage technology for improved efficiency, compliance, and client service. The Senior Technology Training & Adoption Analyst plans, organizes and implements a wide range of technology training activities, including both group and personal training. The roles also provides ongoing software support, identifies and promotes relatable technology use cases, and champions the responsible and secure use of all technology processes and applications.

Position

Responsibilities
  • Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans.
  • Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them.
  • Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows.
  • Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness.
  • Conducts training classes for new technology rollouts as well as existing applications.
  • Provides telephone, virtual, or desk-side assistance for software specific questions.
  • Develops and maintains training materials, class offerings and structured learning paths for all technology solutions.
  • Manages and updates the Firm's Learning Management System and related training materials.
  • Partners with the Help Desk to resolve software-related issues, solutions and documentation.
  • Participates in the testing and evaluation of new or upgraded applications prior to deployment.
  • Stays current with emerging trends in technology training and legal software.
  • Organizes, creates and maintains firm-wide templates.
  • Recommends improvements to products, processes, and training methodologies that impove overall user experience.
  • Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service.
  • Performs additional duties and supports special projects as assigned.
    • Qualifications

    The Senior Technology Training & Adoption Analyst will possess a bachelor's degree or comparable experience, with a…

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