Business Analyst - Partner Integrations

Business Analyst
- Partner Integrations

This is a fully remote role.
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

The SCS Business Analyst is responsible for successful delivery of implementations and enhancements for D&H Supply Chain Services. The role is highly collaborative, coordinating with a broad range of cross-functional project stakeholders (internal and external).

The Business Analyst (BA) team is part of the Project Management Office (PMO) within IT. At a high level, the Business Analyst serves as the bridge of communication between business stakeholders and IT staff. The BA is responsible for facilitating discussions among the business users to understand the current business process and their need for change. The BA must then accurately document and communicate this need to the IT staff to design a solution that will ensure all stakeholder expectations are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop an understanding of the end users' current business processes.
• Elicit business requirements.
• Create/Maintain Business Requirements Documents (BRD).
• Facilitate cross-functional requirements review (BA/DEV/QA).
• Secure Approval/sign-off for BRD.
• Support the development and testing of deliverables.
• Develop User Acceptance Testing (UAT) Plan;
  Review and confirm plan with project stakeholder(s).
• Create and validate integration test files (EDI X12, API, XML, flat file, etc.), reconciling against the relevant specifications.
• Facilitate UAT; share results.
• Secure UAT approval/signoff.
• Develop Go-Live Plan (when needed).
• Create training materials, including Train-The-Trainer model, as needed.
• Complete post go-live validation and warranty period support. Manage the bug lifecycle, when necessary.
• Maintain process documentation, revising at the conclusion of projects to reflect the new state.
• Provide project and resource managers updates on the status of assignments (progress, milestones, risks, issues/roadblocks).
• Analyze integration specifications (EDI X12, API), performing gap analysis against current D&H organizational capabilities.
• Identify areas of potential process improvement, recommending and implementing changes.
• Coordinate with external integration partners (clients, VANs, etc.) throughout the project lifecycle.
• Support and mentor team members.
• Adhere to PMO and IT processes:
• Collaborate with co-owners across the organization to ensure project success.
• Assist with troubleshooting on solutions for production issues assigned to BA queues, escalating as necessary.

KNOWLEDGE, SKILLS, and/or ABILITIES

• Familiar with common B2B integration (EDI, API, XML) and communication (AS2, SFTP, VAN) types, including the potential purpose and relevant use cases.
• Comprehensive understanding of EDI X12 formats and specifications, including: elements, segments, loops, usage requirements, conditional relationships, etc.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and be self-motivated.
• Ability to work in a team environment.
• Ability to adapt to change in a consistently evolving technical environment.
• Proven capability to collaborate with business stakeholders at all levels.

EDUCATION and/or EXPERIENCE

• Bachelors' Degree in related field or equivalent industry experience.
• 3+ years of experience in a Business Analyst or closely related role.
• 3+ years of experience facilitating integrating implementations.
• Basic Microsoft Office, ERP, WMS and office productivity software familiarity.