Applications Analyst Job Cleveland Ohio USA,IT/Tech

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings.

We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, :

Benesch is proud to announce the opening for an Applications Analyst in our Cleveland office! This position is hybrid and has work from home flexibility.

POSITION SUMMARY

Do your strengths lie in trouble shooting and problem solving? Do you enjoy working with departments within an organization to assist with application integration, development and customization? We may have what you are looking for in your career path in our Applications Analyst opportunity.

The Application Analyst plays a critical role in supporting and optimizing the organization's software applications to ensure efficient business operations and user satisfaction. This position focuses on operational support, application customization, and data integration, collaborating closely with stakeholders to enhance application performance and align solutions with business needs. The ideal candidate will bring strong problem-solving skills, technical expertise, and a commitment to continuous improvement.

ESSENTIAL

RESPONSIBILITIES

Provides day-to-day support for core business applications, ensuring operational continuity and quick resolution of user issues.

Manages vendor relationships, ensuring timely support and accountability for application performance.

Documents and tracks issues, troubleshooting processes, and resolutions to maintain a knowledge base for future reference.

Customizes and optimizes applications to address user requirements and enhance functionality.

Ensures seamless integration of applications with other systems, supporting workflows across departments.

Collaborates with stakeholders to identify opportunities for process improvement and implement system enhancements.

Ensures data consistency, accuracy, and quality across interconnected systems.

Supports data integration efforts to enable efficient reporting and analysis across the organization.

Collaborates with business units to develop and maintain reporting tools, dashboards, and data visualizations to support decision-making.

Assists in planning, designing, and implementing new applications and upgrades to existing systems.

Conducts research into software products and services, evaluating their potential to meet organizational needs.

Supports testing efforts to ensure smooth deployment of software updates and new applications.

Communicates effectively with stakeholders, providing updates on application performance, issues, and resolutions.

KEY COMPETENCIES

Strong analytical skills with the ability to troubleshoot and resolve complex application issues.

Experience in requirements gathering, configuration, and integration of business applications.

Understanding of data flow and interconnectivity between applications.

Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

QUALIFICATIONS

A Bachelor's degree in Computer Science, Information Systems, or a related field; or 3-5 years of equivalent work experience. Experience in application support, vendor management, and system optimization. Familiarity with legal technology solutions (e.g., Aderant, iManage, Intapp Suite, or similar platforms) is highly desirable.

The salary range for this position is $97K to $120K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch…


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