Stability Lab Tech - Austin, TX or Cupertino​/Sunnyvale, CA

Job Title:

Stability Lab Tech

Location:

Austin, TX or Cupertino/Sunnyvale, CA (100% onsite at the Test Lab)

Onsite: 100% onsite

Experienced

Need for an individual as a manual lab technician for the team, and work alongside engineers to perform validation on Mac/laptop hardware on 100’s of units at a time. The lab technician will be responsible for unboxing, racking, cabling, scanning, inventory management, lab maintenance, SW/FW updating and assisting with experiments.

• Doing the manual heavy lifted required by racking and maintaining 100’s of Mac NPI hardware and test devices
• Assist the team’s engineers with their requests for regression or additional data
• Keep track of 100’s of devices under test and peripherals
• Setup hardware and perform regular software updates to hardware under test

• 100% on-site role (in Austin, TX) with no option for remote work. Must be on-site during working hours to support engineers as needed and to execute tests
• Unboxing and racking on up to several dozen DUTs, peripherals, and other units of test on a daily basis
• Manually preparing hardware to be tested via automated frameworks by first placing, cabling, configuring, and scanning test devices and equipment
• Tearing down racks in a quick and efficient manner to allow for rack space to be used by other projects
• Be available on-site in the labs for troubleshooting issues and assisting engineers when problems arise
• Maintain lab test equipment and infrastructure as requested by the team
• Prioritizing tasks and communicating to team members to identify correct order of tasks. Must alert team members with ample notice if unable to complete assigned tasks on-time
• Categorize and keep track of test peripherals in the lab using internal tools
• On-going documentation of test processes for future reference
• Working on manual tasks required for maintaining or setting up new lab spaces

• Critical feedback is accepted and changes are made to improve if needed
• All requests in the queue are performed in a timely manner within defined deadlines.
• Clear and timely communication with the team
• Requests for support from the team are handled in a timely basis, and correctly (based on any available instructions and attention to detail)

• Knowledge of Mac hardware
• Strong troubleshooting skills
• High level of comfort using Terminal and bash
• Strong attention to detail
• Strong time-management skills
• Strong communication skills
• Ability to multitask and deliver results under competing priorities

• Expected to be able to pick up items up to 50 lbs.
• Expected to be available during standard working hours, and, potentially frequently longer working days and/or weekends, if the role demands it.
• Expected to be available on-site 5 days a week.
• Able to quickly travel between different buildings to support labs in different locations.

• Technical skillset must be strong enough to gain comfort in the role
• Fast-paced environment with constantly changing priorities and context switching