Digital Strategy Manager-West; Remote

Salary: $100000-$110000

We are Compass Digital—the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We are fully integrated into Compass Group, proudly serving its various clients through scalable, cutting-edge technologies and solutions.

As a Digital Strategy Manager, you will drive digital transformation across Compass' diverse client base, managing end-to-end sales lifecycle activities and delivering high-impact technology solutions. Your role will focus on solutioning, CRM ownership, sales enablement, and strategic consultative engagements that promote digital adoption and innovation. You will collaborate cross-functionally with Sales, Delivery, Product, and Solutions Engineering to ensure client success and growth.

• Own the pre-sale lifecycle: discovery through closure.
• Manage Salesforce records from opportunity creation to handoff, ensuring data accuracy and completeness.
• Coordinate internal transitions with Delivery and Digital Enablement for seamless execution.
• Maintain up-to-date vendor and product data to support effective solutioning.

• Serve as a consultative partner, delivering tailored demos and value-focused presentations.
• Lead strategic interactions, including QBRs and digital roadmap planning.
• Document and evolve the digital strategy for assigned accounts.

• Act as SME for the digital portfolio (mobile ordering, POS, kiosks, spatial analytics, Centric OS etc.).
• Tailor solutions to client operations and objectives, incorporating innovation and best practices.
• Track market and tech trends to identify upsell and innovation opportunities.

• Partner with cross-functional teams to align on capabilities, implementation, and customer success.
• Submit structured product feedback to influence roadmap development.
• Work with Solutions Engineers on technical scoping and delivery alignment.

• Experience:
  
  3–6 years in digital strategy, SaaS, CRM management, or technology consulting; experience with Salesforce preferred.
• Sales Orientation:
  Proven experience in consultative sales and digital solutioning; comfortable owning a sales pipeline.
• Technical Acumen:
  Knowledge of digital platforms and CRM systems; ability to demo and scope software solutions.
• Communication
  
  Skills:
  
  Strong verbal and written skills to articulate strategy, manage stakeholders, and present solutions.
• Client-Focused:
  Skilled at understanding client challenges and aligning technology to meet business outcomes.
• Organizational
  
  Skills:
  
  Detail-oriented with strong CRM discipline and follow-through.
• Team Player:
  Collaborative mindset with the ability to engage multiple stakeholders across different business units.
• Travel:
  Willingness to travel up to 40% based on client or operational needs.
• Education:
  
  Bachelor’s degree in Business, Marketing, Technology, or related field preferred.

Apply to Compass Group today!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential…