Customer Care Specialist

Overview

Employer Industry: Educational Technology

• Fully remote work with flexible hours
• Timely payment in USD
• 20 paid days off (10 federal holidays and 10 days of your choice)
• Supportive and friendly team environment
• Opportunity for long-term relationships and growth within the company

• Provide consultation to system users (university staff and students) on system-related inquiries through tickets, chats, and an internal ticketing system
• Write product documentation, including updates, changes for releases, and comprehensive instructions for system use
• Record and document bugs and feature requests from users in Redmine
• Engage with users to understand their needs and improve the system based on feedback
• Assist in training new users and providing ongoing support

• Good written and spoken English skills
• Ability to work California time: 12:00 PM to 08:00 PM Pacific Time Zone
• Strong desire to study and understand the system and its features in detail
• Preparedness for long-term relationships and commitment to being part of the team
• Experience in support roles, especially in English, is a plus

• Experience in logging and documenting bugs in various systems (Jira, Redmine, etc.)
• Background in writing instructions and manuals in the IT field
• Familiarity with Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.)
• Experience working in the IT field or with application/software releases
• Knowledge of the educational technology sector

#Educational Technology #Remote Work #Customer Support #Career Opportunity #Team Environment

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