AV Hardware Tech III

Job Summary

ASM Research is seeking a skilled and detail-oriented Audio Visual (AV) Hardware Technician to support and maintain our AV hardware/infrastructure. This individual will be responsible for maintaining, patching, troubleshooting, and replacing AV equipment across the enterprise. The ideal candidate will have hands‑on experience with a variety of AV control and audio systems including AMX, Q‑Sys, Biamp, Shure, Extron, Cisco, Poly, and video wall panels.

• Perform routine maintenance, patching, and repairs on AV systems and equipment. Maintain current firmware versions.
• Diagnose and resolve hardware issues for AV components, including control systems, DSPs, microphones, amplifiers, video conferencing devices, and video wall panels.
• Oversee and execute the replacement of defective or obsolete AV equipment and components as necessary. Return merchandise authorization.
• Conduct regular inspections and preventative maintenance to ensure optimal performance and reliability of AV systems.
• Support AV installations, upgrades, and system expansions.
• Collaborate with IT, Facilities, and external vendors to coordinate AV projects and repairs.
• Maintain accurate records of maintenance, repairs, and inventory of AV hardware. (Service Now)
• Deliver technical support and training on AV equipment operation, including user assistance with connecting to MS Teams and Zoom meetings and guidance on collaboration space technology.
• Ensure compliance with company standards, industry regulations, and best practices for AV hardware.
• Travel to remote offices to support AV equipment and perform preventative maintenance.
• Work with regional offices to remotely perform preventative maintenance.
• Will need to travel quarterly to Philadelphia, DC, Hagerstown, or two - NYC locations for preventative maintenance visits and as needed for break‑fix issues as they arrive. Travel will be pre‑approved and charged to the client.

• Bachelors degree and 6+ years of related experience
• Hands‑on experience with AV control systems and hardware, including:
• AMX
• Q‑Sys
• Biamp
• Shure
• Extron
• Cisco video conferencing hardware
• Poly video conferencing hardware
• Video wall panel replacement and maintenance
• Strong troubleshooting and problem‑solving skills.
• Ability to read and understand AV system schematics and diagrams.
• Proficiency in hardware patching, device configuration and firmware updates.
• Excellent communication skills and customer service orientation.
• Ability to work independently and collaboratively within a team.
• Attention to detail and commitment to maintaining high standards of equipment reliability and performance.

• AV industry certifications (e.g., CTS, AMX, Extron, Biamp, Q‑Sys, Shure, Cisco, Poly).
• Previous experience in a corporate or enterprise AV environment.
• Familiarity with AV networking and integration.

• Ability to lift and carry AV equipment (up to 50 lbs).
• Willingness to work in various environments (conference rooms, auditoriums, etc.).
• May require occasional after‑hours or weekend work for urgent repairs or installations.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

$30.58 - 57.69/hr

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.