IT Support Specialist

Join Everglade Works Where IT Support Meets Innovation!

Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works
, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!

• Location:
  
  Remote (USA-based candidates only)
• Pay: $40 - $55 per hour
• Employment Type:
  
  Full-Time / Part-Time (Flexible Scheduling Available)

• Provide top‑note technical support — Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
• Diagnose and resolve IT issues — Identify problems, implement solutions, and elevate complex issues when necessary.
• Maintain system efficiency — Monitor and optimize system performance, ensuring seamless IT operations.
• Set up and configure devices — Support end‑users with workstation setups, software installations, and updates.
• Security & Compliance — Ensure cybersecurity best practices and compliance with company policies.
• Documentation & Reporting — Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
• Collaborate with IT teams — Work closely with engineers and developers to enhance IT infrastructure and provide user‑friendly solutions.
• Stay ahead of technology trends — Participate in training sessions and stay up to date with the latest IT developments.

• Experience:
  
  At least 2+ years in IT support, technical support, or help desk roles.
• Technical Expertise:
  Proficiency with Windows, macOS, Linux, cloud‑based platforms, and enterprise IT systems.
• Networking Knowledge:
  Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
• Problem‑Solving
  
  Skills:
  
  Ability to troubleshoot and resolve technical issues efficiently.
• Customer Service Excellence:
  Strong communication skills and a customer‑first mindset.
• Certifications (Preferred but Not Required):
  CompTIA A+, Network+, Microsoft Certified:
  Modern Desktop Administrator Associate, or equivalent.
• U.S. Residency Requirement:
  This role is open to U.S.
  
  -based candidates only due to compliance and security regulations.

• Competitive Pay:
  Earn $40 - $55 per hour based on experience and expertise.
• Flexible
  
  Work Schedule:
  
  Choose full‑time or part‑time options that fit your lifestyle.
• Comprehensive Benefits:
  Health, dental, vision, and life insurance for full‑time employees.
• Generous PTO & Paid Holidays:
  Because work‑life balance matters.
• 401(k) with Company Match:
  Secure your future with our retirement plan.
• Professional Growth Opportunities:
  Training, certifications, and career advancement programs.
• Cutting-Edge Technology:
  Work with the latest IT tools and innovative solutions.
• Collaborative & Inclusive Culture:
  Be part of a team that values diversity, teamwork, and creativity.
• Home Office Stipend:
  We support your remote work setup.

Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!