Content Specialist

Location: Manila

Creator

IQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. Creator

IQ has earned the title of best companies to work for in multiple programs, including Built In LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC Market Scape:
Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave:
Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

Content Specialist

We are looking for a Content Specialist to join our Product Education team! Content Specialists interact with Product Support, Customer Success, Implementation, Product, and Product Marketing teams at Creator

IQ to create and centralize documentation that educates internal teams and customers alike. The role is also tasked with keeping our documentation up to date and relevant as our products and industry best practices continue to evolve.

Location:

Manila, Philippines

In this role, you'll get to:

* Collaborate with Product Support, Customer Success, Implementation, Product, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers

* Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels

* Assist in the strategic organization of external and internal knowledge to ensure searchability and adoption

* Audit the currently existing documentation on a regular basis

* Help track down knowledge silos and update our product documentation accordingly

* Collect documentation feedback and requests from customer-facing teams

* Manage a backlog of knowledge management projects in Notion

* Partner with Product Education Managers to prioritize most impactful documentation efforts

* Identify opportunities for improving and scaling internal knowledge management operations

Who you are and what you'll need for this position:

* Bachelor's degree in Communications, Marketing, Digital Media, or a related field is preferred.

* Minimum of 1 year of experience working in the software industry.

* Exceptional written, verbal, and visual communication skills.

* Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.

* Experience with Zen Desk Guide and HTML.

* Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).

* Strong understanding of how to translate complex technical knowledge into layman's terms across both verbal and written formats.

* Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.

* Familiarity with the digital content creation and influencer industry is a plus.

This is a challenging yet rewarding opportunity for someone passionate about technology, training, and client success. If you are a self-motivated individual with excellent communication skills and a strong desire to help clients succeed, we encourage you to apply.

What you will get from us:

* People: work with talented, collaborative, and friendly people who love what they do.

* Guidance: utilize our learning platform, Sana, and documentation in Notion…