IT Technical Support Specialist - Hybrid

IT Technical Support Specialist - Hybrid page is loaded## IT Technical Support Specialist - Hybrid remote type:
Hybrid locations:
Sentara Independence time type:
Full time posted on:
Posted Todayjob requisition :
JR-91553
** City/State
** Virginia Beach, VA
** Work Shift
** First (Days)
** Overview:**#
** Overview
* * Sentara Healthcare is seeking an
** IT Technical Support Specialist
** to join our IT help desk support  team.

This is a
** hybrid position
** with the potential for
** remote work.
** The standard shift is
** 9****:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
**** Rotating Weekends
** This role will be primarily
** call center-based**, providing remote technical support for hardware, software, and network-related issues through
** inbound and outbound calls**, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they willanalyze system performance and proactively identify any potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.#
** Education**## Bachelor’s Degree Preferred#
** Certification/Licensure
** No specific certification or licensure requirements### #
** Experience
* ** Experience providing technical support in a
** call center environment
*** Strong troubleshooting skills for
** hardware, software, and basic networking issues
*** Ability to clearly explain technical solutions to
** non-technical users
*** Proficiency in documenting tickets, solving complex issues and escalating issues when needed
* Customer-focused with the ability to handle
** high-volume inbound calls**.We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$29.44 - $49.07. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
** Benefits:
Caring For Your Family and Your Career****•
** Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
** Sentara Independence
** provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff.  Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
** Sentara Health is an equal opportunity employer
** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it  support of our mission “to improve health every day,” this is a tobacco-free environment.
** For positions that are available as remote work,*
* ** Sentara Health employs associates in the following states:
** Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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