Hardware Operations Manager

About the role

Hinge Health is a digital health company focused on providing innovative, evidence-based solutions for musculoskeletal (MSK) pain. Through a combination of personalized exercise therapy and virtual care, Hinge Health helps individuals manage and reduce chronic pain, improving their quality of life while lowering healthcare costs. The company partners with employers and health plans to offer these solutions at scale, improving overall employee health and productivity.

We are seeking a highly skilled Hardware Operations Manager to join our Hardware Operations and Technical Program Management team at Hinge Health. In this role, you will support our Hardware Operations department by driving both new product introduction (NPI) and sustaining engineering initiatives. You will report to the Senior Director, Supply Chain, and work closely with cross-functional teams, including software engineering, product management, quality, and manufacturing partners in both the US and Asia.

This position is crucial in helping us navigate the complexities of hardware development and lifecycle management, contributing to the overall success of the company by ensuring seamless integration between hardware and software platforms and delivering high-quality products to our members.

As a Hardware Operations Manager you’ll contribute to the development and maintenance of key components of our AI infrastructure. You’ll collaborate with engineers and data scientists to ensure the platform supports the complex needs of AI models and machine learning workflows.

• Lead end-to-end hardware technical NPI programs from concept through launch and into sustaining phases as per the regulatory standards of medical devices
• Develop and execute strategic and tactical roadmaps that align with the business vision and objectives across cross-functional teams of HW Eng, SW Eng, supply chain, regulatory across US and Asia
• Experience with leading implementation and integration of software platforms with hardware products, collaborating with software engineering and functional stakeholders
• Monitor and report on key program metrics, risks, and milestones to senior leadership
• Drive cost optimization initiatives without compromising quality or delivery timelines.
• Champion process improvements and best practices in hardware operations and program management

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week

• 5+ years of experience in hardware operations, technical program management, or related fields.
• 3 + years of experience managing cross-functional teams and projects in a hardware/software environment. 3+ years of experience in software platform implementation and integration with hardware.
• Bachelor’s degree in engineering, supply chain, or a related technical field.

• Master’s degree in engineering, business, or related field.
• Experience in the medical device or digital health industry.
• Familiarity with regulatory requirements (e.g., FDA, ISO 13485) for hardware products.
• Experience with Agile or Lean methodologies in hardware development.
• Proven track record of delivering complex hardware products on time and within budget.
• Demonstrated ability to lead programs involving US and Asia-based stakeholders.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working in a high-growth, fast-paced environment.

This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $144,000 - $216,000.

Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for…