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Customer Success Manager
Job Description & How to Apply Below
Why consider this job opportunity
Salary up to $113,000 for full-time employees
- Opportunity for career advancement and growth within the organization
- Flexible work options including remote, on-site, and hybrid arrangements
- Comprehensive benefits package including medical, dental, vision, and wellness programs
- Employee bonus referral program and student loan refinancing assistance
- Recognition as a Best Place to Work by Glassdoor and other awards
- Develop strong customer relationships and serve as a trusted partner for major accounts
- Proactively drive adoption of Ring Central’s product technology stack to maximize customer ROI
- Ensure customer satisfaction by facilitating quarterly business reviews and addressing technical demands
- Mitigate churn risk and maintain monthly recurring revenue for high-profile customers
- Partner cross-functionally with internal teams to drive positive customer satisfaction and account growth
- 3 to 7 years of direct and verifiable major accounts-level customer success experience
- Proven track record of exceeding customer satisfaction and adoption goals
- Strong analytical, problem-solving, and communication skills
- Ability to interact with and influence C-level executives
- BS or equivalent education and relevant experience
- Experience with VoIP technology and Contact Center terminology
- Knowledge in advanced network troubleshooting and terminology
- Excellent presentation skills for both small and large audiences
- A blend of technical expertise and sales acumen with a customer‑centric mentality
- Experience in managing or influencing both internal and customer resources
#Cloud Communications #Customer Success #Remote Work #Career Growth #Best Place To Work
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