Workday Support Specialist

We are seeking a qualified Workday Support Specialist with at least 8 years of experience providing Tier 1–Tier 3 support for Workday systems to work remotely from anywhere in Texas. This role will be a 3-6 month assignment supporting a city municipality in Texas. The ideal candidate will have a proven track record troubleshooting system issues, managing Service Now ticket queues, coordinating with technical teams, and implementing long-term solutions that improve system performance and user experience.

Help Desk Support, Issue Resolution, System Optimization

• Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
• Monitor and triage incoming tickets using the Service Now platform; ensure timely resolution and documentation
• Escalate critical system issues and coordinate with Workday support or technical consultants as needed
• Conduct root cause analysis for recurring issues and recommend long-term solutions
• Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
• Track system performance and usage trends to identify inefficiencies
• Generate reports on ticket volume, resolution time, and issue categories
• Recommend and implement configuration changes or user training to reduce ticket volume

• Prior experience supporting Workday in a public sector or large enterprise environment
• Familiarity with Service Now and ticketing workflows
• Strong analytical and troubleshooting skills

This is a remote position.

Compensation: $40.00 - $50.00 per hour

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