Network Support Technician; W2 Strong Meraki expereince

Network Support Technician (W2, Hybrid role) – Strong Meraki Experience Required

Join Kellton Tech as a Network Support Technician. The position is based in Charlotte, NC, with onsite work Monday and Wednesday every other week. This six‑month contract has the potential to convert to full‑time.

Location: Charlotte, NC (Onsite Monday and Wednesday every other week)
Duration: 6 months contract (potential to convert)
Shift: 11 am – 8 pm

• Assist with remote network setups, configurations, and ongoing support.
• Ensure compliance with PCI standards for retail operations.
• Partner with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
• Deliver customer support with proactive communication, documentation, and efficient escalation.
• Utilize Meraki full‑stack solutions (security appliances, switches, access points, cellular gateways) for cloud‑managed networking.
• Take full ownership of cases, demonstrating a self‑motivated mindset focused on career growth and technical development.
• Provide support via phone, chat, portal, and remote tools.
• Troubleshoot and resolve WAN/LAN/ISP connectivity issues, Wi‑Fi, local firewalls, and VPN configurations.
• Validate PCI‑compliant network designs in enterprise and retail environments.
• Assist with design, review, and troubleshooting of network security configurations.
• Install and maintain business‑class internet services with internal teams and vendors.
• Collaborate with security and operational teams to ensure policy compliance and audit remediation.
• Participate in on‑call rotation for after‑hours operational coverage.

• 5+ years experience diagnosing, troubleshooting, and resolving issues in large, distributed LAN/WAN environments.
• 5+ years networking experience with TCP/IP, DNS, OSI, and related technologies.
• CCNA certification required (or equivalent proven experience).
• Strong knowledge of PCI DSS standards and retail network connectivity requirements.
• Expertise in VPN technologies, internet connectivity options, and remote support tools.
• Hands‑on experience with Cisco Meraki full‑stack cloud‑managed solutions strongly preferred.
• Experience with ticket management systems such as Zendesk.
• Proven ability to collaborate effectively with users, vendors, and engineering staff.
• Excellent verbal and written communication skills.
• Commitment to delivering legendary customer service.
• Self‑driven, growth‑oriented, continuous learner.

Send a Word‑formatted resume, contact information, and availability to (phone 703‑592‑9517).

Mid‑Senior level

Full‑time

Information Technology – Software Development