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Remote Connected Device Support & Reconciliation Specialist
Remote / Online - Candidates ideally in
Tallahassee, Franklin County, Florida, 32318, USA
Listed on 2026-01-08
Tallahassee, Franklin County, Florida, 32318, USA
Listing for:
GovCIO
Remote/Work from Home
position Listed on 2026-01-08
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT solutions provider is seeking a Connected Device Support & Reconciliation Support Technician to assist Veterans with their VA-provided telehealth devices in a fully remote capacity. The ideal candidate will provide inbound and outbound call support, document interactions, and guide users through the setup and troubleshooting processes. Strong communication skills and a customer service orientation are essential for this position.
The role also includes the maintenance of device documentation and customer satisfaction metrics.
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