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Remote Tier 1 IT Help Desk Specialist

Remote / Online - Candidates ideally in
Helena, Lewis and Clark County, Montana, 59604, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-01-08
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading IT service provider is seeking an Associate Service Desk Technician - Tier I to deliver first-tier technical support remotely. The ideal candidate will assist Veterans with mobile device setup and troubleshoot various technical issues while ensuring excellent customer service. Responsibilities include documenting support tickets, providing clear support via multiple channels, and meeting performance metrics. This role requires a high school diploma and technical support experience, with additional degree preferences.
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