Acumatica Senior Field Services Consultant; Remote

Mission:

Lead specific parts of Acumatica Field Services projects while continuing to expand Acumatica and soft consulting skills in order to drive successful implementations and delight customers. As a member of the Application team, the Senior Consultant will work on new client implementations, including gathering requirements, configurating, training, testing, and go-live activities. The Senior Consultant may also lead work streams and mentor and coach less experienced team members.

Applicants must be located in the United States or Canada. This is a remote role.

Objectives (Key Outcomes):

• Complete assigned tasks independently and may collaborate with project manager to assign tasks to others according to team members’ skill sets and within alignment of the Statement of Work, Business Process Review (BPR) documentation, and Nex Tec methodology.

• Maintain at least 75 percent utilization on an average annual basis.
• Maintain Acumatica certifications.
• Continue development of skill sets across modules.
• Continue to develop soft consulting skills.

Responsibilities:

• Implement and support Acumatica ERP for new and existing customers.

• Specific responsibilities include design, product configuration, testing, data conversion and go live support.
• Provide detailed consulting estimates and implementation project plans.
• Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.
• Provide weekly status reports.
• Follow Acumatica’s implementation methodologies.
• Achieve utilization targets while achieving high customer satisfaction.
• Demonstrate expert proficiency with at least one main focus area and intermediate proficiency with other two focus areas, obtain appropriate certifications, and build industry expertise.
• Lead requirements gathering and design activities, interact with the Consulting Team and Client Team to collect information, lead and/or oversee and provide guidance on configuration, training, testing, and go-live activities of medium size or complexity.
• Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.
• Provide coaching and quality assurance to ensure team members are following Nex Tec Implementation Methodology and best practices.
• Demonstrate strong verbal and written communication skills.
  • Tailor communication style in order to communicate at multiple levels of an organization and provide guidance to less experienced team members.
  • Facilitate group discussions with team members and customers.
  • Develop accurate written material and provide guidance and support to less experienced team members to ensure Nex Tec standard of excellence.
• Monitor project budgets and be able to deliver within them.
• Independently manage work schedule and organize assigned tasks to meet deadlines, independently resolve scheduling/workload conflicts, while responsible for multiple activity streams and tasks. May work with director/project manager to identify and delegate project tasks to team members.
• Leadership role in the change management process demonstrating a solid understanding of change management concepts.

• Other duties as assigned.

Education and Experience:

Required:

• Four-year degree in Business, Accounting, MIS or equivalent is required.
• Ability to adopt specific methodology and work within a team.
• Willingness to travel up to 30 percent. Prospect and client locations may also be spread out over a geographic area.

• A minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas:
  Field Services.
• Experience working within customer-facing business functions.
• Strong collaboration skills.
• Professional demeanor.
• Excellent written, oral, and interpersonal communication skills.
• Flexibility: task assignment, priorities, work environment.
• Open minded, desire to learn.
• Quick thinker, creative problem solver.
• Detail oriented, strong analytical, numerical, planning and reasoning abilities.
• Ability to work independently and on a team.

Preferred:

• Acumatica certifications are a plus.
• Experience with a consulting organization or reseller is a…