Service Adoption Regional Engagement Lead, Global IT

Service Adoption Regional Engagement Lead, Global IT

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure for EY end users.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

This position is part of the Service Adoption (SA) team within Enterprise Technology  team is dedicated to delivering end user technologies efficiently and ensuring users fully leverage these tools to maximize value. The Service Adoption Regional Engagement Lead is responsible for aligning the deployment of technologies and the execution of business change campaigns with local regional requirements and stakeholder expectations. The role’s main objective is to maintain strong alignment with local stakeholders—Business Relationship Managers (BRMs) and country representatives—regarding Service Adoption initiatives, foster positive client relationships across regions, and oversee the rollout of Enterprise Technology products and services tailored to local needs.

The primary regions covered for this specific role are UK & Ireland, Europe West, Europe Central, and Africa. The selected candidate will assess the needs of EY member firms, identify specific requirements, and customize business change campaigns to facilitate the seamless delivery and adoption of new technologies. Key responsibilities include keeping BRMs and country stakeholders informed of technology changes and their impact, analysing business data to evaluate adoption metrics, and adapting global change campaigns to fit local contexts.

Additionally, the Engagement Lead serves as the voice of the customer, representing regional perspectives in the development and customization of technology solutions. Exceptional communication skills, the ability to engage stakeholders at all levels, strong sales capabilities, and superior organizational abilities are essential for success in this role.

This is a non-client facing and internal role in EY Global IT. Great flexibility to work from a home office with limited travel. This role is guided by the Service Adoption Global Engagement Lead.

• Liaise with Clients:
  Engagement leads oversee the client (internal to EY – MF & EY Tech stakeholders) relationships and engage as the first point of contact. They help clients implement services and projects, define best approaches per country and help senior stakeholders (BRM, CMP, CFO) make the best decisions for continued service improvement.
• Business Relationship Management:
  On-going business relationship management is key for an engagement lead. Relationships will have to be managed by region, country and all service lines including external vendors and clients. Building relationships will allow the Service Adoption function to leverage key stakeholders at the appropriate times throughout a project through trust, confidence and delivery.
• Analyze Business Data:
  Engagement Leads help analyse country status, review financial data, return on investment and project budgets allowing for more accurate and focused proposals. They focus on creating proposals to help engage the client’s agreement through every step of the project.
• Identify Upselling Opportunities:
  Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness. The focus on obtaining business case approvals to…