Technical Adoption Manager

Technical Adoption Manager

Job Description

Candidate must live in continental US.

Remote:
Home-based office position in the continental US. Candidate must be able to travel up to 30% regionally.

• Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer.
• Through the customer engagement, you will serve as a trusted advisor, ensure best-in-class execution and recommend improvements in customer's operations that add value and proactively drive consumption, customer health, retention.
• Articulated their long-term and short-term goals and how they connect to the bigger picture of their business – identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.
• Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
• Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
• Presented your achievements and customer progress in a quarterly business review.
• You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long‑term strategy.
• In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft‑skills through VMware’s structured quarterly training programs.

• Leverage your proven work experience in customer‑facing positions (e.g., TAM, Solution Engineer, technology consultant, IT vendor, professional services organization, or part of IT team).
• Draw on your experience with enterprise‑level virtualization and map additional VMware solutions to the customer’s unique business and technical requirements.
• Use your tenured expertise with VMware’s Multi‑cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (VCF Operations Manager, VCF Automation)).
• Utilize a TAM playbook, delivery kits, and tools to guide your customer through creating a Success Plan, delivering technology roadmaps & assessments, providing solution guidance & best practices, optimizing operations, providing industry insights, presenting and communicating effectively with CxO level personnel, and collaborating with multi‑functional VMware project teams.
• Use organizational and planning skills to track and adjust customer plans, driving them to completion.
• Help VMware create ‘customers for life’ by collaborating with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams.
• Contribute back to the internal global TAM community by sharing experiences and learning from peers.

Managers are supportive, encouraging collaboration and team success. The TAM team focuses on driving strategic customer outcomes, enabling maximum value from VMware solutions, and fostering diversity and a unified team culture. They emphasize open communication, best practice sharing, and giving back to communities.

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• Employee Stock Purchase Plan (ESPP)
• Financial contributions to your ongoing development (conference participation, trainings, coursework, etc.)

Bachelor’s degree preferred. Relevant year’s experience in lieu of a degree may be considered. 12+ years related experience.

The annual base salary range for this position is $106,900 – $171,000.

This position is also eligible for a discretionary annual bonus and equity in accordance with relevant plans.

Broadcom offers a comprehensive benefits package:
Medical, dental and vision plans, 401(k) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We also consider qualified applicants with arrest and conviction records consistent with local law.