Remote Tier 1 Help Desk Associate

A government IT service provider is seeking an Associate Service Desk Technician - Tier I to provide first-tier technical support to Veterans. The role requires strong customer service skills and technical knowledge of mobile devices and software. Successful candidates must ensure compliance with service standards and maintain professionalism in high-stress situations. This position is fully remote within the United States, with initial training required in Herndon, VA.

A high school diploma is required, along with at least one year of relevant experience.
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