Senior Salesforce Business Analyst; Philippine

As a Sr. Salesforce Business Analyst at First Advantage (FA), you will play a crucial role in documenting and designing business processes within our systems, assessing their impact on core data and operations. A key aspect of success in this position will be the ability to provide quick and accurate evaluations of business processes for Customer Care, which includes channels such as email, chat, phone, and web.

This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions, incorporating AI, automation, and messaging capabilities. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.

The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as Amazon Connect, Einstein Bots, and Salesloft is also preferred.

This position is fully remote, but occasional travel may be required for training and team events.

Competitive leave entitlement

Medical and optical reimbursement

• Serve as a SME Resource
• Understand Salesforce Platform Configuration
• Analyze and Document Processes
• Document Requirements Specifications
• Develop and Validate User Stories
• Map Workflows and Processes
• Support Metrics Reporting
• Design Salesforce Solutions
• Engage with Stakeholders

• Business Process Mapping
• Security Configuration Knowledge
• Analytical Skills
• Communication Skills
• Knowledge Management Integration

• Education:
  
  Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Experience:
  
  5+ years of relevant experience in business analysis, process design, or operations, with hands-on experience as a Business Analyst, Project Manager, Salesforce Consultant, and/or Salesforce Administrator required. Experience should include mapping business processes and data models using tools such as Visio, Lucidchart, or Miro, and managing Salesforce security settings (profiles, roles, sharing rules).
• Certifications:
  
  Salesforce-Certified Administrator and/or Salesforce-Certified Business Analyst preferred. Additional certifications in project management, business analysis, or related platforms (e.g., Panda Doc, Salesloft, Zoom Info) are advantageous.
• For remote or hybrid positions, you must have a dedicated workspace that is free from distractions and ensures privacy.
• Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment).
• All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.
• This role routinely uses standard office equipment such as a computer, keyboard, and phone.
• Occasional travel may be required for training and team events.
• The role requires night shift work and is based in the Philippines.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.