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Customer Care - Product Technical Support Specialist - Remote
Remote / Online - Candidates ideally in
Idaho City, Boise County, Idaho, 83631, USA
Listed on 2026-01-09
Idaho City, Boise County, Idaho, 83631, USA
Listing for:
ZOLL Medical Corporation
Remote/Work from Home
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Medical Device Technology
Why consider this job opportunity- Salary up to $23.00 per hour
- Comprehensive benefits package available
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and well-being
- Analyze problems, diagnose causes, and utilize troubleshooting techniques to resolve product issues
- Provide technical guidance and support to patients and medical professionals via phone and email
- Document and maintain comprehensive records of customer interactions for future reference
- Identify and report product deficiencies and suggest improvements based on customer feedback
- Collaborate with cross-functional teams to enhance product and service offerings
- Clinical degree or certification (CNA, LPN, RN, EMT) or a minimum of 3 years of related clinical experience
- Strong communication skills, both oral and written
- Proven experience in product support or a related customer-facing role
- Technical aptitude for troubleshooting product-related technical systems
- Computer literacy, including experience with Microsoft Office and CRM systems
- Associate's Degree or Bachelor's Degree in a related field
- Experience in the medical, safety, or life‑saving products industry
- Fluency in Spanish for improved communication with diverse patient populations
- Ability to adapt to and learn new technologies quickly
- Exceptional customer service skills with empathy for direct patient contact
#Medical Device #Patient Support #Career Opportunity #Remote Work #Customer Service
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