Information Systems Programmer - Service Desk Analyst

Recruitment Details

Information Systems Programmer I - Service Desk Analyst

Department: Winnipeg Police Service

Designated

Work Location:

245 Smith Street, On Site

Position Type: Permanent, Full Time

Hours of Work: Monday to Friday, 08:00-16:00

Salary: $2,986.87 to $3,800.13 bi-weekly

Employee Group: Winnipeg Police Association (WPA)

Posting No: 126615

Closing Date: Friday, January 16th, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City;
Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples and Newcomers are encouraged to self- declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Under the general direction of the IT Manager – Operations, the Service Desk Analyst (SDA) provides Incident and Problem Management services within the support model provided within the ITSD Service Portfolio. Responsibilities include basic to intermediate levels of support for WPS members and other authorized personnel seeking assistance on WPS-related systems, applications, infrastructure and computer environment by delivering technical support services and/or escalating tasks to other specific technical staff as required.

The SDA investigates and collects information, coordinates resolutions and performs recovery actions for assigned Incidents and Problems.

The SDA performs Incident and Service Request Management tasks including detection and recording, prioritization, classification, investigation and diagnosis, incident closure, incident ownership, monitoring, tracking and communication, and, where possible, resolution and recovery of IT-related WPS incidents and events involving WPS members and configuration items (hardware and software).

As a member of the ITSD team, the SDA performs Problem and Configuration Management tasks providing operational solutions to meet business needs. Further, as required, the SDA assists with the Problem Management process with prioritization, investigation and diagnosis, creating and documenting workarounds and Known Error records.

Working with the Service Desk, the SDA provides support and assistance to ITSD Configuration, Incident and Problem Management processes including regular maintenance of the Configuration Management Database (CMDB). Other responsibilities include maintaining the assigned content of ITSD support documentation, and keeping inventory of WPS computer-based assets as assigned. This position will act as a back‑up to the Service Desk Technician, participating in front‑line support as resource limitations require.

In order to fulfill WPS technology acquisition requirements, the SDA will participate in the…