Technical Communicator - Earthmoving

Technical Communicator – Earthmoving

The Technical Communicator (TC) provides technical support to Service, Parts, and Sales Departments in the Thompson Tractor Earthmoving Division territory and its customers. The TC acts as a liaison between the Division and suppliers to diagnose complex problems, identify, communicate, and resolve product issues, and ensure proper application. The role demands high interaction with technicians, engineers, supervisors, management, and customers. The TC serves as an information resource, mentors technicians, handles high‑stress situations, and maintains proficiency in new products and technology.

• Work closely between technicians and product service engineers to aid in troubleshooting and problem resolution.
• Use experience, product knowledge, and available resources to determine whether existing service information is available; if not, provide accurate communication to and from the factory to resolve problems in a timely manner.
• Mentor technicians in the correct use of system information; if necessary, identify and communicate with supervisors and Service Training the need for additional training or the proper technician for the task.
• Develop personal relationships with factory engineers to provide an accurate flow of information and sense of urgency.
• Maintain necessary training to stay proficient in new and changing products and technology.
• Travel as necessary between Thompson Tractor earthmoving branches, home office, and factory training and conferences.
• Be able to rapidly multi‑task and transition between complex problems and varying products and technologies.
• Manage workload with minimal direct supervision.
• Be proficient with schematics.

Education High School or Equivalent (required).

Experience Minimum six years of experience. Candidates must possess strong mechanical aptitude and basic computer and typing skills (required).

Skills

• Written Communication (required)
• Verbal Communication (required)
• Troubleshooting (required)
• Relationship Building (required)
• Problem Solving (required)
• Technical (required)
• Mechanical (required)
• Listening (required)
• Collaboration (required)
• Microsoft Office (required)
• Computer (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.