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Customer Success Manager; Legal AI Solutions - Global & Law Firms
Remote / Online - Candidates ideally in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-01-09
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listing for:
TRSS
Remote/Work from Home
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
IT Business Analyst, Cybersecurity, IT Support, IT Consultant
Job Description & How to Apply Below
Employer Industry: Legal Technology Solutions
Why consider this job opportunity:
- Salary up to $169,000
- Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package, including flexible vacation, mental health days, and retirement savings
- Opportunities for career development and growth through continuous learning programs
- Award-winning culture focused on inclusion, belonging, and work-life balance
- Chance to make a positive impact in the community through volunteer initiatives
- Engage with customers to understand their business goals and provide strategic guidance
- Develop and implement customer success plans to maximize the value of legal AI solutions
- Collaborate with customers to design tailored workflows that address specific business challenges
- Lead executive business reviews to capture value delivered and develop joint roadmaps for success
- Proactively address customer needs, identify opportunities for expansion, and enhance satisfaction
- Formal legal education (JD) or substantial experience in legal technology
- Minimum of 5+ years of experience in Customer Success, Consulting, Account Management, or related roles
- Strong interpersonal and communication skills for relationship building
- Familiarity with legal technology or AI-driven platforms
- Proven ability to work cross-functionally with various teams
- Experience in global and large law environments
- A proactive, customer-centric mindset with a focus on delivering measurable outcomes
- Curiosity about technology and AI developments in the legal sector
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