Senior Client Project Manager

Senior Client Project Manager

The Project Management Office within the Professional Services department is responsible for delivering a positive and efficient experience during complex technical projects and implementations for external clients within the Thomson Reuters Corporates industry. This includes managing the projects' planning, design, progress, and closure, holding project staff accountable for delivering results, as well as serving as the primary point of contact for both external firms and internal teams.

We are seeking a self-motivated individual with direct tax experience to join our Professional Services team as an Senior Client Project Manager, focusing on implementations and project management of Thomson Reuters CoCounsel and ONESOURCE Direct tax technology solutions. This role will be focused on delivering project management services for both technical engagements for clients and will be working with both technical teams and end users.

In this opportunity as Senior Client Project Manager, you will:

• Manage multiple CoCounsel and ONESOURCE implementation projects simultaneously across all phases, with primary focus on tax, accounting, and legal firm deployments, while shaping best practices for AI solution implementations within the PMO
• Lead large-scale, multi-country rollouts managing complexities of global deployments including regional compliance requirements, language considerations, time zone coordination, and cultural differences across Thomson Reuters' product portfolio
• Develop comprehensive project management plans, RACI matrices, and coordinate training and communications strategies that drive stakeholder engagement and user adoption throughout the project lifecycle
• Set and manage expectations with clients, stakeholders, and project teams throughout the project lifecycle, leading projects through flexible approaches (Agile, Scrum, Waterfall) that align with stakeholder goals and working with change management resources to ensure comprehensive adoption strategies
• Deliver projects within scope, time, and cost constraints to agreed quality levels while managing budgets, tracking expenses, forecasting costs, and monitoring progress across multiple projects
• Identify, assess, and mitigate risks and issues that may impact project success, including AI-related considerations such as data privacy concerns, integration with existing workflows, and user acceptance
• Attain product/process knowledge to communicate capabilities and limitations to diverse audiences, identify upsell opportunities within assigned projects, and foster continuous improvement by introducing innovations to PMO processes

You are a fit for the role of Senior Client Project Manager if you have/are:

• Experience in legal, tax, or accounting industry with understanding of professional services firm operations, workflows, and pain points
• Fluent in both written and spoken English and based in the United States with ability to work 3 days a week in a TR office and support global teams across multiple time zones with domestic and international travel up to 35-40% annually
• Bachelor's degree or equivalent experience with project management certification(s) preferred
• 5-7 years of direct client-facing project management experience including working directly with senior project leadership and C-suite executives
• Demonstrated expertise in creating comprehensive project artifacts including detailed project plans, RACI matrices, stakeholder management frameworks, and coordinating training programs and communications plans for technology implementations
• Experience managing technology adoption initiatives particularly for transformative technologies or AI/ML solutions, with familiarity with AI/ML technologies and their practical implementation in professional services environments
• Experience with large-scale, multi-country technology rollouts in involving coordination across diverse regions, cultures, and regulatory environments

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive…