Tech Writer; Network Technologies

JOB SUMMARY

Vaco Technology is currently seeking a Tech Writer for a 5M+ Contract opportunity that is remote-based. The Tech Writer will define and own the end-to-end documentation strategy for new network technologies, including standards, workflows, and governance frameworks.

• Create / Maintain Technical Documents – SOPs / User Guides / Installation Manuals / Tech Specs / Network Diagrams / Training Materials
• Develop High-Quality Content Supporting Operation Activities – Deployments / Upgrades / DR Procedures
• Cross-Functional Collaboration – Network Architect / Engineers / Operations Teams / Project Managers to Collect / Validate Technical Information
• Conduct Interviews / Observe System Development and Operational Activities – Ensuring Accuracy / Completeness
• Organize / Maintain Documentation Repositories – SharePoint / Confluence / Internal Knowledge-base Systems with Proper Version Control / Accessibility
• Edit / Proofread Content for Clarity / Consistency / Adherence to Style Guides
• Translate Complex Technical Concepts into Clear / User-Friendly Content for Diverse Audiences
• Create Diagrams / Flowcharts / Visuals – Enhancing Overall Comprehension
• Partner with Engineering / Operations Teams – Reviewing Documentation for Accuracy / Consistency
• Drive Continuous Improvement of Documentation Processes / Tools / Standards
• Innovate to Enhance Customer Operational Experience / Knowledge Management Practices
• Strong Organizational Skills and Ability to Manage Multiple Projects Independently

• Tech Writer (3+ years) – Complex Network Technologies Focus
• Documentation Strategy Ownership – Defining / Owning the End-to-End Documentation Strategy for New / Complex Network Technologies | Defining Standards / Workflows / Governance Frameworks
• Documentation Tools / Platforms (proficiency) – Confluence / SharePoint / Visio / Adobe, etc.
• Program Leadership – Proven Track Record of Leading Documentation Initiatives From Inception to Deployment | Stakeholder Alignment / Risk Assessment / Iterative Improvements in Knowledge Management Systems
• Network Technologies / Architectures (strong understanding) – SDN / 5G / 6G / Cloud Networking / IoT Integrations / Edge Computing
• Standards / Compliance Frameworks (knowledge) – ISO 9001 / ITIL / NIST / IEEE 802 | Incorporating into Documentation Governance
• Workflow Design / Process Optimization (expertise) - Mapping Workflows (BPMN / Integration) with Systems (JIRA / Service Now)
• Establishing Documentation Governance (proficiency) – Access Controls / Audit Trails / Approval Processes | Utilizing Version Control Systems (GIT / Docs-as-Code)
• Analytical / Problem-Solving Skills – Identifying Documentation Gaps / Analyze Operational Needs / Innovate Solutions (AI-Assisted Tools / Automated Workflows)
• Cross-Functional Collaboration –Partnering with Technical Teams (Network Architects / Engineers / Operations) to Define Requirements / Align Documentation with Business Objectives (Agility / Compliance, etc.).
• Excellent Communication Skills / Ability to Simplify Complex Technical Information

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.