Senior Systems Engineer

Overview

Syms Strategic Group (SSG) is seeking a talented Systems Engineer (Senior).

Location: Remote

Department: Veterans Affairs (VA)

Type: Full Time

Min.

Experience:

Experienced

Security Clearance Level: Public Trust (MBI)

Military Veterans are highly encouraged to apply!

• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
• Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
• Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned
• Troubleshoot and optimize system performance and reliability

• Experience with AWS and/or Azure Cloud S3, Step Functions, Batch Jobs, and Cloud Watch
• A proven track record of managing and maintaining large-scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or Power Shell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or Salt Stack
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
• Experience working with monitoring tools like Dyna Trace, Science Logic, and Cloud Watch
• An understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Knowledge of security best practices for production systems
• Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
• Experience with database performance tuning and backup/recovery processes
• Experience with continuous integration/continuous deployment (CI/CD) pipelines
• Familiarity with version control systems like Git and CI/CD tools like Git Hub Actions, AWS Code Build, and Code Deploy
• Excellent communication and interpersonal skills

None required

• 10+ years of experience
• Three (3) or more years’ experience with Structured Query Language (SQL) query and monitoring
• Three (3) or more years’ experience in systems engineering or a related field, particularly in production environments

Electronic Data Interchange X.12 (EDI) Medical Claims

• X.12 medical claims (837, 834, 277, etc)

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Master’s degree or higher in Computer Science, Information Technology, Systems Engineering, or a related field

U.S. Citizenship required for this specific opportunity

Must possess or qualify for a Public Trust (MBI)