Customer Success Manager, Technical Onboarding

Customer Success Manager, Technical Onboarding

Join to apply for the Customer Success Manager, Technical Onboarding role at ChatGPT Jobs

• Company: Service Fusion
• Location: Phoenix, AZ (On‑site, Remote)
• Type: Full‑time
• Benefits: Medical, Retirement
• Posted: 5 hours ago

As a Customer Success Manager - Technical Onboarding, you will play a critical role in ensuring new customers experience a smooth, efficient, and successful launch with Zyra Talk. This position blends customer-facing communication with hands‑on technical work, including AI testing, prompt refinement, and integration setup.

• Serve as one of the primary points of contact for new customers during onboarding.
• Conduct AI testing, prompt refinement, and model behavior validation.
• Configure customer accounts, integrations, and workflows across the Zyra Talk platform.
• Collaborate closely with Product, Engineering, and Customer Success teams.
• Communicate clearly with clients regarding onboarding progress.
• Troubleshoot issues, escalating when needed, and guide customers on best practices.
• Maintain detailed documentation in the CRM.
• Drive each account toward a fast, successful, and confident go‑live.

• Minimum of 1‑3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS.
• Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration.
• Excellent communication skills and confidence in client‑facing conversations.
• A methodical approach to testing, quality assurance, and problem‑solving.
• Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy.
• Experience with AI‑driven products, customer communication platforms, or home‑services software is a strong plus.
• Familiarity with CRM systems for tracking.
• Bonus: 1‑3 years of experience in the home‑service industry.

• Join a fast‑growing AI company shaping the future of customer communication.
• Work on cutting‑edge AI onboarding, model testing, and real‑world prompt engineering.
• Collaborative, supportive team culture with opportunities for growth.
• Competitive salary, benefits, and flexible remote work.

This role is open to candidates located anywhere in the Phoenix area.

• Flexibility to work where/how you want within your country of employment - in‑office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time‑off.
• Employee Stock Purchase Program.

The target base compensation for this position is $56,000 - $66,000 USD per year in most locations.