Senior Director, Site Reliability Engineering; SRE

What if you could help ensure the reliability of products that professionals rely on to run businesses, support compliance, and pursue justice, truth, and transparency – at a global scale? At Thomson Reuters, we build trusted solutions that power critical decisions every day. We're looking for a Senior Director of Site Reliability Engineering (SRE) to lead a global organization accountable for the reliability, scalability, and operational excellence of mission‑critical applications.

In this role, you will set the direction for SRE strategy and execution across a broad portfolio – driving operational maturity, resilience engineering, and automation – while partnering with senior technology and business leaders to deliver world‑class availability, performance, and customer experience for the products our customers depend on.

In this opportunity as Senior Director, Site Reliability Engineering, you will:

• Own 24x7 reliability outcomes for a portfolio of applications and services, ensuring customer‑impacting issues are prevented, detected, and resolved quickly.
• Serve as the executive escalation leader during major incidents, providing calm, clear, and timely communication to senior leadership and key stakeholders.
• Partner with product engineering and platform teams to embed reliability into architecture, development, and release practices – ensuring operational readiness for new features and products.
• Define and implement best‑in‑class practices across observability, incident management, on‑call operations, capacity planning, and disaster recovery.
• Drive automation and AI‑assisted operations to improve efficiency and reduce mean time to mitigation/resolution (MTTM/MTTR).
• Lead, coach, and scale a global organization of SRE managers and engineers, building a culture of accountability, learning, and continuous improvement.
• Influence roadmaps and investment decisions to prioritize reliability, resiliency, and performance – while ensuring alignment with internal controls, external standards, certifications, and security requirements.

You're a fit for the role of Senior Director, Site Reliability Engineering if your background includes:

• 10+ years of experience in reliability engineering, software engineering, and/or production operations for large‑scale systems.
• Proven success leading global, multi‑layer organizations (managers‑of‑managers and senior technical leaders), including talent development, succession planning, and performance management.
• Deep experience operating large‑scale distributed systems and cloud‑native architectures, with strong instincts for resiliency and operational excellence.
• Strong expertise in observability (metrics, logs, traces), incident response, problem management, and disaster recovery program design and execution.
• Demonstrated ability to drive automation at scale (tooling, self‑healing patterns, runbooks, CI/CD operational controls) and standardize SRE ways of working across teams.
• Strong financial acumen, including experience managing sizable budgets and aligning investment to measurable reliability outcomes.
• Exceptional communication and influencing skills – able to align stakeholders and make trade‑offs clear from engineering teams through senior leadership.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first…