IT Support Technician

IT Support Technician – OHM Advisors

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OHM Advisors is a community advancement firm that values people-first problem solving and community impact.

• Field incoming service desk requests via ticketing system, email, telephone, and in-person.
• Troubleshoot, install, and upgrade end-user software and hardware.
• Provide one-on-one or small group training on relevant topics and systems as needed.
• Work with outside vendors for product-specific support.
• Maintain and troubleshoot file‑sharing systems for use with external users and organizations.
• Assist with employee onboarding and offboarding within the scope of assigned duties.
• Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
• Coordinate shipping and reclamation of computer hardware to and from remote offices.
• Maintain proper documentation and storage of deployed and available hardware assets.
• Design and maintain user-focused informational articles and videos covering relevant technology topics.
• Assist with company-wide software rollouts and technology upgrades.
• Provide on-site support at remote offices and outside of regular working hours as required.

• 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
• Knowledge of computer hardware, software, and mobile devices.
• Experience with Microsoft Windows 10/11 and Microsoft Office 365.
• Excellent interpersonal communication skills.

• Strong communication, conflict resolution, user education, problem solving, and self‑education skills.
• Working knowledge of modern enterprise computer hardware and software.
  
  Ability to lift and carry devices and equipment of varying sizes and weights.
• One to two years of relevant industry experience or enrollment in a relevant degree or certification program.
• Associate’s or Bachelor’s degree in Information Technology or related field.
• Relevant industry certifications are beneficial.

• BCBSM Medical, Dental and Vision
• Company Profit Sharing
• Flexible Spending & Health Savings Accounts
• 401(k) retirement savings plan with employer matching
• Paid professional association membership
• Tuition & Certification Expense reimbursement
• Volunteer Service Leave
• 100% Employer-Paid Life Insurance
• Short & Long-Term Disability Options

OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.