Technical Support Engineer II - eSign

Overview

Employer Industry: Technology Solutions Provider

• Competitive salary with opportunities for bonuses
• Remote work flexibility, allowing you to work from a designated location
• Opportunity for career advancement and growth within the organization
• Supportive and inclusive work environment that values employee contributions
• Chance to work with cutting-edge technology and innovative solutions
• Commitment to equal opportunity and diversity in the workplace

• Provide exceptional technical support for the employer's Intelligent Agreement Management services
• Troubleshoot customer inquiries related to API integrations, network issues, and multi-product workflows
• Utilize technical product expertise to enhance customer adoption of services
• Use support tools like Salesforce and Jira to resolve customer issues effectively
• Identify product improvements and high-impact opportunities to enhance customer experience

• Bachelor of Science degree in Computer Science, Engineering, or a related technical field
• Minimum of 2 years of SaaS troubleshooting experience in a Technical Support role
• Proficiency in modern programming languages such as XML, C#, Python, PHP, or Java Script
• Experience troubleshooting in web-based environments, including HTTP, JSON, and HTML
• Familiarity with Salesforce administration and logging analysis tools

• Self-motivated with strong interpersonal and time management skills
• Experience as a Subject Matter Expert in Docusign technologies
• Effective communication skills, particularly with diverse audiences
• Knowledge of web service APIs and authentication technologies like SAML and oAuth
• Familiarity with Docusign Contract Lifecycle Management workflows

#Technology #Technical Support #Remote Work #Career Growth #SaaS #Diversity In Workplace

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