Sr. Manager, Infrastructure

Overview

Join to apply for the Sr. Manager, Infrastructure role at E.L.F. BEAUTY
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This range is provided by E.L.F. BEAUTY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, Naturium, and rhode, with a focus on high performance ingredients and accessible skincare.

In Fiscal year 25, we had net sales of $1 Billion and 26 consecutive quarters of net sales growth.

We are the #2 mass cosmetics brand in the US and offer competitive pay and benefits, bonus eligibility, equity, flexible time off, half-day Fridays, and a hybrid 3 days in office / 2 days at home work environment. Visit our Career Page to learn more:

This leader owns the backbone of how employees work every day. They oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on‑prem and cloud servers. The Sr. IT Manager ensures every system, device, and support interaction reinforces a culture of speed, service excellence, and operational rigor. They lead a high‑performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery.

• Helpdesk & Service Operations Leadership: lead and scale a global helpdesk team delivering world-class employee support; define SLAs, KPIs, and service delivery standards; build intake, triage, escalation, and incident-management processes that reduce friction and increase speed
• Employee Productivity & Modern Workplace: own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.); partner cross-functionally to improve the digital employee experience—from onboarding to offboarding; evaluate and implement tools that boost collaboration, automation, and self-service
• Server, Systems & Infrastructure Maintenance: oversee the health, performance, and patching of on‑prem and cloud servers; maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling); manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness
• Operational Governance & Security
  
  Collaboration:
  
  partner with Security to enforce compliance, endpoint hygiene, access controls, and change management; ensure asset inventory accuracy, configuration management, and audit readiness; own vendor relationships for service desk tools, hardware providers, and productivity platforms
• Team Leadership: build, coach, and retain a high‑performing IT operations team across geographies; set clear expectations, career paths, and a culture centered on service excellence and accountability; foster collaboration with Infrastructure, Security, Apps, and Data teams

• 7–10+ years in IT operations, service desk leadership, or infrastructure management
• Strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems
• Working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms
• Proven ability to implement processes, measure performance, and drive continuous improvement
• Excellent communication, empathy, and leadership skills—able to translate tech speak into business impact

• Employees experience fast, frictionless IT support and reliable systems every day
• SLAs are met or exceeded consistently, with clear reporting and continuous optimization
• Server and endpoint environments are stable, patched, secure, and proactively monitored
• Your team is engaged, accountable, and proud of delivering exceptional service
• IT becomes a multiplier of productivity—not a cost center or a fire-drill machine

The base salary range for this role is listed…