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Field service technician - Remote

Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92130, USA
Listing for: LanceSoft Inc
Remote/Work from Home position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below

Key Responsibilities

  • Provide remote and on-site reactive service for Care Fusion Pyxis automated dispensing systems in healthcare facilities.
  • Service hardware and software system components, participate in installations, upgrades, and preventative maintenance programs.
  • Perform pre-installation testing, reconfiguring, and documentation of technical issues for Pyxis systems.
  • Deliver technical support to resolve issues related to proprietary software and hardware.
  • Evaluate and prioritize service orders, handling problem recognition, isolation, and resolution.
  • Interview customers to gather information and lead diagnostic procedures.
  • Log and track service order activity in CRM and consult with advanced team members for complex issues.
  • Ensure customer satisfaction and manage parts per company policy.
Qualifications
  • Flexible with shift coverage in a 24x7 environment.
  • Prior 24x7 field customer service experience required.
  • Strong customer service skills and experience in a Technology or Healthcare-related field preferred.
  • Military experience is a plus.
  • Valid driver's license and compliance with auto safety standards.
  • Minimum 2 years PC experience; networking experience required.
  • A certification preferred; experience with automation equipment in healthcare is a plus.
  • Excellent verbal and written communication skills.
  • Ability to lift a minimum of 90 lbs and perform physically demanding tasks.
  • Proof of current immunizations required for healthcare facility access.
Shift
  • Electromechanical Maintenance
  • Electromechanical Troubleshooting
Start
  • At least 3-5 years of experience in the medical device, biologic, pharmaceutical, or diagnostic industry.
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