IT Service Desk Analyst II

Job Title

Desktop Support

Orlando, FL (Hybrid)

Full time

Permanent

Not disclosed

• Provides higher level IT support to remote, local, and remote office workers. The Service Desk takes calls/emails, incidents directly from users, and ensures all IT issues are resolved in a timely manner.
• Works as part of a global service desk team, providing technical advice and guidance to end users.
• Conducts user training for all corporate‑provided IT devices (VDI, laptops & mobile devices) and Group IT software.
• Solves infrequently occurring problems based on existing precedents or procedures.
• Completes work with limited supervision while supporting Group and local IT initiatives.
• Reports to the Orlando office 1‑2 days per week.

• Health
• Dental
• Vision
• Life Insurance, Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning. We offer career resources, training, certifications, development opportunities, and a comprehensive benefits package.