IT Service Desk Analyst II

Join to apply for the IT Service Desk Analyst II role at Apex Systems

Job#: 3017049

Position:
Desktop Support

Location:

Orlando, FL (Hybrid)

Duration:
Full time

Pay Rate Range:

Job focus, purpose, scope of responsibility. Three of the most important responsibilities. Provides higher level IT support to remote (work-from-home), local, and remote offices workers. The Service Desk takes calls/emails, incidents directly from users and ensures all IT issues are resolved in a timely manner. Works directly, as part of a global service desk team, to provide technical advice and guidance to end users.

Conducts appropriate user training for all corporate provided IT devices (VDI, laptops & mobile devices) and Group IT software so users have the IT resources needed to perform their work effectively. Solves infrequently occurring problems based on existing precedents or procedures. Completes work with limited degree of supervision while supporting Group and local IT initiatives but receives direction from managers and more experienced engineers.

This role will be required to report into the Orlando office 1-2 days per week.

Permanent

• Health
• Dental
• Vision
• Life Insurance;
  Short Term Disability
• Hospitalization Coverage
• Direct Deposit
• Weekly Pay Periods
• Training and Development Programs
• 401k
• Referral Program

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex uses a virtual recruiter as part of the application process.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or .

(Do not submit resumes or solicit consultants to this email address). United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting