Business​/Data Analyst

REMOTE Configuration Management Database (CMDB) Specialist

We are seeking a Configuration Management Database (CMDB) Specialist to support one of the country’s premier defense research organizations.

The team is looking for a specialist to support the CMDB including inventory, service mapping, and service observability through the Solar Winds platform. The ideal candidate will ensure all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory that supports better decision‑making and faster incident resolution. This position involves administering the CMDB, responding to user questions, updating documentation, and collaborating with cross‑functional teams to maintain compliance with industry standards.

• Drive data quality standards and identify & implement process improvements.
• Ensure an accurate representation of assets and services in Service Now.
• Administer the CMDB and update documentation as needed.
• Communicate effectively with system administrators and CMDB users.

• Must be a U.S. citizen and able to obtain an Active Secret Clearance (Active Secret is highly preferred).
• Willingness to undergo a comprehensive background investigation and maintain personal security clearance, including SCI acquisition.
• Remote work with willingness to travel to Massachusetts as needed.
• 3 years of experience in Data/Reporting.
• 3 years of experience in Data Analysis.
• 1 year of experience with Agile Methodologies.
• 3 years of experience in Program/Project Management or Analysis.
• 3 years of experience reviewing Specification Requirements.
• 2 years translating Business Requirements into Technical Specifications.
• 2 years understanding and executing Project Requirements.
• Excellent problem‑solving skills.
• Strong customer service skills and communication.
• 3 years of experience with Service Now IT Service Management.
• 4 years of experience with Service Now Multisource CMDB Administration.
• 2 years of experience with Software Tools.
• 2 years of experience with Service Now.
• 4 years basic understanding of IT System Administrator processes and terminology.
• 2 years of writing/editing experience.
• 2 years of technical documentation experience.

• Bachelor’s Degree.
• Experience in application and infrastructure monitoring (system performance, identifying issues, troubleshooting).
• Currently holds a Secret Clearance (or higher).
• Service Now Development experience.
• Service Now ITSM Development experience.
• Experience with Software Development Life Cycle Models (Agile).
• Experience integrating alerts into Service Now (ITOM).
• Logging and Monitoring experience with Solar Winds, ELK, Splunk, Prometheus, Datadog.

• 15 days PTO (vacation/sick) + 10 paid holidays + 4 floating holidays prorated based on hire date.
• 1.5 paid days (12 hours) for approved volunteer work.
• 1 week paid maternity/paternity LOA after 1 year of full‑time employment.
• Tuition & Training Reimbursement – $5,000 annually for pre‑approved, job‑related tuition, certification, or professional conferences.
• 401(k) with Fidelity: 100% immediate vesting, 50% match up to 6% after 90 days.
• Cell Phone & Internet Reimbursed up to $150 monthly.
• Buy Your Own Device (BYOD) allowance reimbursed up to $1,500; eligible after 90 days; renews every three years.

• 1st round:
  Zoom interview with hiring manager.
• 2nd round:
  Zoom with additional team members as needed.
• Potential for a 3rd final round interview.

We are an Equal Opportunity Employer.